# Enterprise Governance and Deployment Controls

**Last updated:** 2026-06-19
**Status:** GA
**Category:** Copilot Extensibility & Integration

---

## Introduksjon

Enterprise governance og deployment controls for Microsoft Copilot-plattformen omfatter et helhetlig rammeverk for å administrere livssyklus, tilgang, sikkerhet og samsvar på tvers av alle Copilot-utvidelser. Dette inkluderer Microsoft 365 Copilot agents, Copilot Studio-agenter, og integrerte AI-kapabiliteter i Power Platform.

Microsoft tilbyr tre fundamentale deployment-modeller med tilhørende governance-kontroller:

1. **Microsoft-installed agents** — Microsoft pre-installer og pre-pinner høyverdiagenter (Researcher, Analyst) for alle lisensierte brukere
2. **Admin-installed agents** — IT-administratorer installer custom-built, Microsoft-built eller partner-built agents med full livssykluskontroll
3. **User-installed agents** — Sluttbrukere installer agents fra Agent Store eller builder egne agents basert på tenant-policies

Alle deployment-modeller administreres gjennom **Copilot Control System (CCS)** i Microsoft 365 admin center, som gir sentralisert synlighet og granulære kontroller på tenant-, miljø- og agentnivå.

Governance-strategien må balansere **enablement** (empowerment av citizen developers og pro developers) med **control** (sikkerhet, compliance, risikostyring). Microsoft anbefaler en **zoned governance strategy** som segmenterer environments basert på risiko og kompleksitet.

**Verified** — Basert på offisiell Microsoft Learn-dokumentasjon (2026-02).

---

## Kjernekomponenter

### 1. Copilot Control System (CCS)

Sentralisert administrasjonspanel i Microsoft 365 admin center (`admin.microsoft.com > Copilot > Agents`).

**Microsoft Agent 365 (ny kontrollplan 2026):** Microsoft Agent 365 er den nye sentraliserte kontrollplanen for alle agenter på tvers av M365 og Copilot Studio. Den samler agent-inventar, livssyklusstyring og policy-enforcement for Microsoft-bygde og IT-installerte agenter på én plass. Erstatter gradvis scattered admin-kontroller på tvers av multiple portaler. Verified (MCP 2026-04).

**Kapabiliteter:**
- **Agent inventory** — Oversikt over alle agents i organisasjonen (Microsoft-built, admin-installed, user-installed)
- **Lifecycle management** — Install, block, remove, pin/unpin agents for spesifikke brukere eller grupper
- **Deployment policies** — Konfigurer hvem som kan installere og bruke agents
- **Pinning controls** — Pin agents til Copilot rail for synlighet og adoption
- **Orphaned agent detection** — Identifiser agents uten owner for cleanup
- **Agent Store-godkjenning (MCP 2026-06)** — Agenter fra Agent Store må gjennom innsending + admin-godkjenning via **Agent Registry** i M365 admin center; admins vurderer **agent-forespørsler** og publiserer/avviser. Publisering til organisasjonen støttes nå også i Government Community Cloud High (GCCH) og Moderate (GCCM)

**Begrensninger:**
- Microsoft-installed agents (Researcher, Analyst) kan kun blokkeres tenant-wide — granulære kontroller er grayed-out
- Admins kan kun slette shared agents og custom LOB agents (ikke Microsoft-built agents)

**Presisering (MCP 2026-06):** Researcher og Analyst er strengt tatt **ikke agenter**, men førsteparts Copilot-opplevelser i Microsoft 365 Copilot Chat (under **Tools**), bygget på samme fundament som M365 Copilot og innenfor M365 commercial data processing boundary. De sameksisterer med agenter og følger agent-relaterte governance-kapabiliteter, men styres **ikke** av agent-spesifikke innstillinger.

### 2. Zoned Governance Strategy

Microsoft anbefaler en tredelt governance-modell basert på risiko og teknisk kompleksitet:

| Zone | Beskrivelse | Builder Tools | Governance |
|------|-------------|---------------|------------|
| **Zone 1: Citizen Development** | Personlige og team-produktivitetsagenter. Read-only, private. Lav risiko. | Agent Builder (M365 Copilot), SharePoint agents | Developer environments med environment routing. Sharing disabled. |
| **Zone 2: Partnered Development** | IT-godkjente makers bygger agents for teams/avdelinger. Moderat risiko. | Copilot Studio | IT-managed environments, review-prosesser, ALM pipelines, scoped roles. |
| **Zone 3: Professional Development** | Mission-critical, enterprise-grade agents. Høy risiko. | Copilot Studio, Foundry Agent Service | Strengeste security controls, standard ALM, SLAs, audit trails. |

**Secure-kontroller per zone:**
- Zone 1: Kun Microsoft 365 og Power Platform connectors. Agents kjører i user context.
- Zone 2: Advanced connector policies, team access til godkjente datakilder, environment groups.
- Zone 3: Advanced connector policies + Microsoft Purview integration.

**Govern-kontroller per zone:**
- Zone 1: Developer environments med environment routing. Sharing disabled.
- Zone 2: Admin-approved provisioning, scoped roles, ALM pipelines, IT-admin approval for publishing.
- Zone 3: Integrated Apps management i M365 admin center. Gated release processes.

### 3. Power Platform Environment Controls

Copilot Studio-agenter lever alltid innenfor Power Platform environments, som fungerer som logical containers med egne:
- **Data boundaries** — Bestemmer hvor agent data lagres (geo-residency)
- **Security roles** — Dataverse security roles for CRUD-operasjoner på Copilot, Copilot Subcomponent, Conversation Transcript tables
- **Data policies** — DLP-policies for å blokkere/tillate connectors, channels, knowledge sources
- **Lifecycle separation** — Dev/test/prod isolation

**Environment routing** dirigerer makers til riktig environment basert på intent (eksperimentering vs produksjon).

### 4. Data Loss Prevention (DLP) Policies

Enforceres på tre nivåer:

| Nivå | DLP-kontroller |
|------|----------------|
| **Tenant** | Block/allow unauthenticated usage, channels, knowledge sources, connectors, skills, Application Insights integration. Block/allow publishing av GenAI-agents. |
| **Environment** | Scope policies til spesifikke environments. Block/allow public data sources (Bing). Block/allow GenAI features uten regional Azure OpenAI capacity. Network isolation (VNET, IP firewall). |
| **Agent** | Enable/disable generative orchestration, AI knowledge, generative answers, intelligent topic authoring. Set authentication (none, Microsoft, manual). Enforce web channel security. |

**PowerShell-eksempel for DLP policy:**
```powershell
# Create DLP policy for Copilot experiences
$loc = "[{\"Workload\":\"Applications\",\"Location\":\"470f2276-e011-4e9d-a6ec-20768be3a4b0\",\"Inclusions\":[{Type:\"Tenant\", Identity:\"All\"}]}]"

New-DLPCompliancePolicy -Name "Copilot Policy" -Locations $loc -EnforcementPlanes @("CopilotExperiences")

# Create rule blocking sensitive content
$advRule = @{
  "Version" = "1.0"
  "Condition" = @{
    "Operator" = "And"
    "SubConditions" = @(
      @{
        "ConditionName" = "ContentContainsSensitiveInformation"
        "Value" = @(
          @{
            "groups" = @(
              @{
                "Operator" = "Or"
                "labels" = @(
                  @{
                    "name" = $guidVar
                    "type" = "Sensitivity"
                  }
                )
                "name" = "Default"
              }
            )
          }
        )
      }
    )
  }
} | ConvertTo-Json -Depth 100

New-DLPComplianceRule -Name "Copilot Rule" -Policy "Copilot Policy" -AdvancedRule $advrule -RestrictAccess @(@{setting="ExcludeContentProcessing";value="Block"})
```

### 5. Maker Access Controls

| Nivå | Access Controls |
|------|-----------------|
| **Tenant** | Assign Copilot Studio User license eller M365 Copilot license. Copilot Author settings for pay-as-you-go. Block/allow self-service trials. Block/allow Copilot Studio Teams app. |
| **Environment** | Block/allow environment access via security groups. Security roles for CRUD operations på agents. |
| **Agent** | Share/unshare agents for collaborative authoring. System Administrator role kan read/update alle agents og transcripts. |

### 6. Application Lifecycle Management (ALM)

**For Zone 2 og Zone 3:**
- **Pipelines** — Automatiserte deployment pipelines fra dev → test → prod
- **Versioning** — Structured versioning med rollback-kapabiliteter
- **Gated releases** — Review-prosesser før produksjonsdeploy
- **Solution packaging** — Agents pakkes som Power Platform solutions for transport

**ALM-verktøy:**
- Power Platform ALM pipelines
- Azure DevOps integration
- GitHub Actions support (via Power Platform Build Tools)

### 7. Reporting and Monitoring

**Microsoft 365 admin center:**
- Copilot readiness reports (license eligibility, adoption metrics)
- Usage analytics (Copilot Dashboard i Viva Insights)
- Agent inventory og orphaned agent detection

**Microsoft Purview:**
- Audit logs for all Copilot activities (compliance tracking)
- Sensitivity label enforcement
- Data governance posture

**Power Platform admin center:**
- Agent usage og security posture
- Environment health monitoring
- Connector usage analytics
- Capacity consumption metrics

### 8. Advanced Security Controls

**Customer-Managed Keys (CMK):**
- Encrypt agent data at rest med customer's own key
- Cyclic key rotation support
- Kan aktiveres/deaktiveres per environment

**Network isolation:**
- Virtual Network (VNET) support for Copilot Studio environments
- IP firewall rules for inbound/outbound traffic
- Private endpoints for secure connectivity

**Authentication og authorization:**
- Agent authentication: None, Microsoft, Manual (custom OAuth)
- Role-based access control (RBAC) via Dataverse security roles
- Microsoft Entra ID group-based security
- **Single-tenant Entra ID app registration for nye agenter (Verified 2026-05):** Copilot Studio oppretter én app-registrering per custom agent for å identifisere og sikre kommunikasjon med kanaler/skills. Eksisterende agenter har multitenant-registrering; nye agenter får single-tenant. Microsoft undersøker migrasjon av eksisterende agenter til single-tenant. App-registreringen aksesserer ikke kundedata.
- **Tenant isolation:** Ikke støttet by default i Copilot Studio. Cross-tenant connections er tillatt med Entra ID-credentials. Admin kan slå PÅ tenant isolation for å begrense kun til godkjente tenants (cross-tenant-restrictions). (Verified 2026-05)

---

## Arkitekturmønstre

### Pattern 1: Centralized Governance with Federated Execution

**Scenario:** Global enterprise med flere divisjoner som skal bygge egne Copilot-agenter, men med sentralisert IT-oversikt.

**Arkitektur:**
```
Tenant-level
├── Copilot Control System (CCS) — Sentralisert agent inventory og policies
├── Global DLP policies — Blokkerer sensitive connectors (Zone 1)
└── Maker welcome message — Privacy og compliance requirements

Division A (Zone 2)
├── Dedicated environment (Dev, Test, Prod)
├── Scoped DLP policies — Tillater godkjente connectors
├── Security groups — Division A makers + IT coaches
└── ALM pipeline — Automated dev → test → prod

Division B (Zone 2)
├── Dedicated environment (Dev, Test, Prod)
├── Scoped DLP policies — Tillater godkjente connectors
├── Security groups — Division B makers + IT coaches
└── ALM pipeline — Automated dev → test → prod

IT Pro (Zone 3)
├── Enterprise environment (Dev, Test, Prod)
├── Strengeste DLP policies + Microsoft Purview
├── Pro developer access only
└── Full ALM med code review gates
```

**Governance-flyt:**
1. Makers i Zone 2 bygger agents i dev environment
2. IT coach reviewer agent før test deployment
3. ALM pipeline flytter agent til test environment
4. IT admin godkjenner prod deployment via CCS
5. Agent pinnes til relevante brukere via M365 admin center

### Pattern 2: Progressive Rollout with Pilot Groups

**Scenario:** Organisasjon som vil teste Copilot-agents med en pilot-gruppe før enterprise-wide deployment.

**Deployment-faser:**
```
Phase 1: Pilot (50 users)
├── Admin-installed agent via CCS
├── Deploy til pilot security group
├── Pin agent i Copilot rail for synlighet
└── Monitor usage via Viva Insights Copilot Dashboard

Phase 2: Expanded Pilot (500 users)
├── Deploy til flere security groups
├── Samle feedback og iterér på agent
└── Mål KPIs (adoption rate, satisfaction score)

Phase 3: Enterprise Deployment (All users)
├── Deploy tenant-wide via CCS
├── Pin agent for alle brukere
├── Enable self-service via Agent Store
└── Continuous monitoring via Purview audit logs
```

**Governance-kontroller:**
- Phase 1-2: DLP policy blokkerer external connectors
- Phase 3: DLP policy tillater godkjente external connectors
- Alle faser: Microsoft Purview sensitivity labels enforced

### Pattern 3: Hybrid Agent Distribution (M365 Copilot + Copilot Studio)

**Scenario:** Organisasjon som bruker både Agent Builder (M365 Copilot) for enkle agents og Copilot Studio for avanserte agents.

**Arkitektur:**
```
Zone 1 (Citizen Development)
├── Agent Builder i M365 Copilot
├── SharePoint agents (site-scoped knowledge)
├── Developer environments (auto-provisioned)
└── Sharing disabled — kun personal use

Zone 2 (Partnered Development)
├── Copilot Studio agents
├── IT-managed environments
├── Advanced capabilities: Custom connectors, API calls, workflows
└── Publishing krever IT-admin approval

Governance-bro:
├── Copy Agent Builder agent → Copilot Studio for advanced features
├── CCS tracking av alle agents uavhengig av builder tool
└── Unified reporting via M365 admin center + Power Platform admin center
```

**Migration-flyt (Agent Builder → Copilot Studio):**
1. User bygger agent i Agent Builder (Zone 1)
2. User initierer "Copy to Copilot Studio" via UI
3. Agent kopieres til IT-managed environment (Zone 2)
4. IT team legger til advanced features (connectors, workflows)
5. IT admin publiserer til Teams app catalog
6. Agent pinnes organisation-wide via CCS

### Pattern 4: Multi-Geo Deployment with Data Residency

**Scenario:** Organisasjon med data residency-krav (f.eks. offentlig sektor Norge).

**Arkitektur:**
```
Norway Region
├── Power Platform environment (Norway data region)
├── Copilot Studio agents (data lagres i Norway)
├── Azure OpenAI Service (Norway North eller Sweden Central)
└── DLP policy: Block data movement utenfor region

US Region
├── Power Platform environment (US data region)
├── Copilot Studio agents (data lagres i US)
├── Azure OpenAI Service (US region)
└── DLP policy: Block data movement utenfor region

Tenant-level
├── CCS: Agent inventory for alle regioner
├── Global DLP baseline policies
└── Regional DLP policies (inherit + override)
```

**Governance-kontroller:**
- Environment-level setting: Block GenAI features som krever data movement outside region
- Power Platform environment groups: Auto-routing av makers til riktig regional environment
- Microsoft Purview: Geo-fencing policies for sensitive content

---

## Beslutningsveiledning

### Når bruke ulike deployment-modeller?

| Deployment-modell | Use Case | Governance Overhead |
|-------------------|----------|---------------------|
| **Microsoft-installed agents** | Høyverdi general-purpose agents (Researcher, Analyst). | Lav — kun tenant-wide block/allow. |
| **Admin-installed agents** | Custom LOB agents for spesifikke teams/divisjoner. | Medium — full lifecycle management, men ikke kode-vedlikehold. |
| **User-installed agents** | Personal productivity agents, eksperimentering. | Lav — tenant policy enforcement, self-service. |

### Når bruke Copilot Control System vs Power Platform admin center?

| Admin Portal | Use Case |
|--------------|----------|
| **M365 admin center (CCS)** | Lifecycle management av M365 Copilot agents (install, block, remove, pin). Agent inventory. Deployment policies. |
| **Power Platform admin center** | Environment management, DLP policies, connector governance, ALM pipelines, capacity monitoring. |
| **Purview portal** | Audit logs, sensitivity labels, retention policies, compliance reporting. |

**Regel:** Bruk CCS for agent-fokusert governance, Power Platform admin center for environment-fokusert governance, Purview for compliance.

### Når bruke Zone 1 vs Zone 2 vs Zone 3?

| Kriterier | Zone 1 | Zone 2 | Zone 3 |
|-----------|--------|--------|--------|
| **Målgruppe** | Single user, team | Department, multiple teams | Enterprise-wide |
| **Risk level** | Lav (read-only, personal data) | Moderat (team data, approved connectors) | Høy (mission-critical, external integrations) |
| **Technical complexity** | Enkel (no-code, predefined knowledge) | Moderat (low-code, custom connectors) | Høy (pro-code, complex workflows, ALM) |
| **Approval process** | Ingen (self-service) | IT coach review | IT admin approval + ALM gates |
| **SLA requirements** | Ingen | Best-effort | Formal SLA |
| **Sharing scope** | Private eller team-wide | Department-wide | Organisation-wide |

**Decision tree:**
```
Start
├── "Skal agenten aksesse sensitive systemer?" → Ja → Zone 3
├── "Skal agenten deles på tvers av teams?" → Ja → Zone 2 eller 3
├── "Krever agenten custom connectors eller workflows?" → Ja → Zone 2 eller 3
└── Ellers → Zone 1
```

### Når bruke Agent Builder (M365 Copilot) vs Copilot Studio?

| Kriterier | Agent Builder | Copilot Studio |
|-----------|---------------|----------------|
| **Builder persona** | Business user, citizen developer | IT-approved maker, pro developer |
| **Knowledge sources** | SharePoint sites, uploaded files | SharePoint, Dataverse, custom connectors, APIs |
| **Workflow complexity** | Ingen workflows | Complex workflows med conditional logic |
| **Integration** | Microsoft 365 apps only | Microsoft 365, Teams, websites, custom endpoints |
| **ALM support** | Ingen | Full ALM (dev/test/prod, versioning, pipelines) |
| **Governance overhead** | Lav | Høy |
| **Licensing** | M365 Copilot license | Copilot Studio license eller M365 Copilot license |

**Migrasjonssti:** Start i Agent Builder for MVP, copy to Copilot Studio når du trenger advanced features.

### Når bruke environment routing?

**Use Case:** Sikre at makers alltid lander i riktig environment basert på intent.

**Konfigurasjon:**
- Default environment: Zone 1 (citizen development, personal use)
- Scoped environments: Zone 2/3 (IT-managed, team/department/enterprise)

**Rules:**
- User er ikke medlem av noen security group → Route til default environment (Zone 1)
- User er medlem av "Division A Makers" security group → Route til Division A environment (Zone 2)
- User er medlem av "IT Pro Developers" security group → Route til Enterprise environment (Zone 3)

**Fordel:** Forhindrer at makers utilsiktet bygger agents i feil environment (f.eks. prod environment).

---

## Integrasjon med Microsoft-stakken

### Microsoft 365 Copilot

**Agent installation metoder:**
1. **Prepinned agents** — Microsoft pre-pinner Researcher og Analyst agents i Copilot rail
2. **Admin-pinned agents** — IT pinner custom agents via CCS for spesifikke brukere/grupper
3. **User-installed agents** — Users installerer fra Agent Store basert på tenant policies
4. **Frontier agents (ny 2026):** Microsoft-bygde spesialiserte agenter med utvidede kapabiliteter — inkluderer **App Builder** (hjelper brukere bygge Power Apps/Copilot Studio-agenter via dialog) og **Workflows** (automatiserer prosesser via voice/text til Power Automate). Distribusjon og governance via standard CCS-kontroller. Verified (MCP 2026-04).

**Governance integration:**
- CCS for agent lifecycle management
- Microsoft Entra ID for authentication og security groups
- Microsoft Teams admin center for pinning Copilot app i Teams

**Settings management:**
- Cloud Policy for **Copilot Pages og Copilot Notebooks** creation (admin-konfigurasjon via CPCN-admin settings, se cpcn-admin-configuration). Verified (MCP 2026-04).
- Feature access management for Copilot i Viva apps (Glint, Insights)
- Data access policies (web search, organizational data, People Skills)

### Copilot Studio

**Environment dependencies:**
- Alle Copilot Studio agents lever innenfor Power Platform environments
- Environment bestemmer data residency, security roles, DLP policies
- Environment routing dirigerer makers til riktig environment

**Governance integration:**
- Power Platform admin center for environment management
- Dataverse for agent metadata storage (Copilot, Copilot Subcomponent, Conversation Transcript tables)
- ALM pipelines for agent deployment

**Publishing workflows:**
- Zone 2/3: Publishing krever IT-admin approval via Power Platform admin center
- Publishing til Teams app catalog krever Microsoft Teams admin approval
- Organisation-wide pinning via CCS etter publishing

### Microsoft Purview

**Data protection:**
- Sensitivity labels enforced på agent responses (kun inkluder data user har access til)
- DLP policies for å blokkere agents med sensitive content
- Audit logs for all Copilot activities (interactions, agent deployments, policy changes)

**Compliance:**
- **DSPM for AI som "front door"** — Data Security Posture Management for AI er nå anbefalt startpunkt for å oppdage, sikre og anvende compliance-kontroller på tvers av AI-bruk i tenantet (Verified 2026-05)
- **Tre AI-app-kategorier i Purview:**
  1. **Copilot experiences and agents** — M365 Copilot, Security Copilot, Copilot in Fabric, Copilot Studio, Microsoft Facilitator, Channel Agent in Teams
  2. **Enterprise AI apps** — Entra-registered AI apps, Microsoft Foundry, ChatGPT Enterprise, **Anthropic Claude (Enterprise)** (lagt til MCP 2026-06)
  3. **Other AI apps** — Tredjepart-LLMs (ChatGPT consumer, Google Gemini, DeepSeek) detektert via Defender for Cloud Apps
- **Microsoft Agent 365** har dedikert Purview-side (`ai-agent-365`) for security & compliance
- **Risky AI usage policy template** i Insider Risk Management — detekterer prompt injection-angrep og tilgang til beskyttet materiale, integrert med Microsoft Defender XDR (Verified 2026-05)
- Communication compliance (monitor agent responses for compliance violations)
- eDiscovery (search agent conversation transcripts for legal holds — bruk `Copilot activity` query condition)
- Retention policies (auto-delete agent conversations etter retention period)

**PowerShell-eksempel for Purview collection policy:**
```powershell
# Create collection policy for Copilot
New-FeatureConfiguration -Name "Collection policy for supported Copilots" `
  -FeatureScenario KnowYourData `
  -Mode Enable `
  -ScenarioConfig '{
    "Activities":["UploadText","DownloadText"],
    "EnforcementPlanes":["CopilotExperiences","Browser"],
    "SensitiveTypeIds":["All"],
    "IsIngestionEnabled":true
  }' `
  -Locations '[{
    "Workload":"Applications",
    "Location":"52655",
    "Inclusions":[{"Type":"Tenant","Identity":"All"}]
  }]'
```

### Power Platform

**Connector governance:**
- DLP policies for å blokkere/tillate connectors på tenant/environment/agent nivå
- Advanced connector policies for granular control (f.eks. tillat Dataverse men blokker external APIs)
- Connector usage analytics i Power Platform admin center

**Environment groups:**
- Grupper environments basert på purpose (dev, test, prod) eller division
- Apply common policies til alle environments i en group
- Skalerer governance på tvers av mange environments

**Pay-as-you-go:**
- Copilot Author settings for å aktivere pay-as-you-go licensing
- Maker access controls for å begrense hvem som kan bruke pay-as-you-go

### Microsoft Teams

**Agent distribution:**
- Copilot Studio agents kan publiseres til Teams app catalog
- Teams admin må approve agent før organisation-wide tilgjengelighet
- App setup policies for å pinne agents i Teams

**Copilot i Teams:**
- Teams meeting policies for Copilot (enabled, disabled, enabled with transcript)
- Teams calling policies for Copilot (enabled, disabled, enabled with transcript)
- PowerShell-kontroll via `Set-CsTeamsMeetingPolicy` og `Set-CsTeamsCallingPolicy`

**PowerShell-eksempel:**
```powershell
# Enable Copilot for Teams meetings
Set-CsTeamsMeetingPolicy -Identity <policy name> -Copilot Enabled

# Enable Copilot for Teams calls with transcript
Set-CsTeamsCallingPolicy -Identity <policy name> -Copilot EnabledWithTranscript -AllowTranscriptionForCalling $true
```

### SharePoint

**SharePoint agents:**
- Site-scoped agents basert på SharePoint site content
- Builder: SharePoint site owners
- Governance: SharePoint Advanced Management (SAM) for content governance
- Oversharing prevention: SharePoint sharing settings, site ownership cleanup, unused site deletion

**Microsoft 365 Copilot data governance:**
- Copilot respekterer SharePoint permissions (kun inkluder content user har access til)
- Oversharing blueprint: Pilot → Deploy → Operate phases med SAM og Purview

### Microsoft Foundry

**Integration point:**
- Zone 3 (Professional Development) kan bruke Foundry Agent Service for mission-critical agents
- Agents deployes som Azure-tjenester med full Azure governance (RBAC, networking, monitoring)
- Integration med Copilot Studio via custom connectors (agent-to-agent orchestration)

**Governance-fordel:**
- Full control over agent infrastructure (compute, storage, networking)
- Azure Policy enforcement for compliance
- Azure Monitor og Application Insights for observability

---

## Offentlig sektor (Norge)

### Data residency og GDPR

**Power Platform environments:**
- Opprett environments med Norway data region for data residency compliance
- Azure OpenAI Service: Norway North (eller Sweden Central fallback)
- Verifiser at ingen data movement skjer utenfor Europa

**DLP policies:**
- Environment-level setting: "Block GenAI features som krever data movement outside region"
- Blokkerer features som ikke har regional Azure OpenAI capacity

**Microsoft Purview:**
- Sensitivity labels for "Begrenset" og "Konfidensielt" content
- Geo-fencing policies: Auto-blokkér deling av sensitive labels utenfor Norway/EU
- Audit logs for GDPR Article 30 compliance (processing activities record)

### Schrems II compliance

**Data residency requirements:**
- Alle Copilot Studio agent data lagres i Norge (eller EU)
- Azure OpenAI API calls går til Norway North (ikke US)
- Conversation transcripts lagres i Dataverse (Norway region)

**Data Processing Agreement (DPA):**
- Microsoft Product Terms inkluderer DPA for Copilot Studio og M365 Copilot
- DPA covers data residency, subprocessors, audit rights

**Recommended architecture:**
```
Norway Data Region
├── Power Platform environment (Norway)
├── Dataverse (Norway) — Agent metadata og transcripts
├── Azure OpenAI Service (Norway North)
├── SharePoint (EU) — Knowledge sources
└── Microsoft Purview (EU) — Audit logs

DLP Policy: Block data movement outside EU
```

### Etat-spesifikke krav

**Common patterns i norsk offentlig sektor:**

1. **Sensitive datahåndtering:**
   - Sensitivity labels: "Begrenset", "Konfidensielt", "Strengt fortrolig"
   - DLP policies: Auto-blokkér agents som aksesser "Strengt fortrolig" content
   - Customer-Managed Keys (CMK) for data-at-rest encryption

2. **Four-eyes principle:**
   - Zone 2/3: Krever IT coach review før test deployment
   - Zone 3: Krever IT admin approval + ALM gates før prod deployment
   - Audit logs for all approvals (traceable i Purview)

3. **Separation of duties:**
   - Security groups: Makers vs Reviewers vs Admins
   - RBAC: Maker har kun "Copilot Author" role, ikke "System Administrator"
   - Environment isolation: Separate environments per etat/avdeling

4. **Auditability:**
   - Microsoft Purview audit logs for all Copilot interactions
   - Retention policies: 7 år for audit logs (Arkivverkets krav)
   - eDiscovery-readiness for internal investigations

### Pilot-pattern for offentlig sektor

**Phase 1: Proof of Concept (4-8 uker)**
- Opprett pilot-environment (Norway region) i Zone 1
- 5-10 pilot users bygger personlige agents (Agent Builder)
- Evaluate: Data residency, GDPR compliance, user experience

**Phase 2: Controlled Pilot (2-3 måneder)**
- Opprett Zone 2 environment (Norway region)
- 50-100 pilot users bygger team agents (Copilot Studio)
- Implement: DLP policies, sensitivity labels, audit logging
- Evaluate: Oversharing risks, maker governance, IT overhead

**Phase 3: Departmental Rollout (3-6 måneder)**
- Deploy Zone 2 agents til 500-1000 users
- Implement: ALM pipelines, environment groups, reporting dashboards
- Iterate: DLP policies basert på feedback

**Phase 4: Enterprise Rollout (6-12 måneder)**
- Deploy tenant-wide via CCS
- Implement: Zone 3 for mission-critical agents
- Continuous monitoring via Purview og Power Platform admin center

**Governance-checkpoints:**
- Phase 1: GDPR compliance verification
- Phase 2: Security review (penetration testing, vulnerability assessment)
- Phase 3: Scalability review (capacity planning, cost optimization)
- Phase 4: Compliance audit (GDPR, Schrems II, Arkivloven)

---

## Kostnad og lisensiering

### Microsoft 365 Copilot Agents

**Licensing:**
- **Microsoft 365 Copilot license** — Inkluderer Agent Builder, user-installed agents, admin-installed agents
- **Ingen ekstra kostnad** for agent usage innenfor M365 Copilot

**Grenser:**
- Admin kan installere "limited number of agents" til Copilot rail (nøyaktig grense ikke publisert)
- User kan installere ubegrenset antall agents fra Agent Store (subject to tenant policies)

### Copilot Studio Agents

**Licensing-modeller:**

1. **Copilot Studio User license (standalone):**
   - 250 NOK/user/måned (estimat basert på US pricing $200/måned)
   - Inkluderer: Unlimited agent authoring, 25 000 AI Builder credits/måned
   - Use case: Dedicated makers som bygger mange agents

2. **Microsoft 365 Copilot license (inkluderer Copilot Studio):**
   - 415 NOK/user/måned (estimat basert på US pricing $30/måned)
   - Inkluderer: Copilot Studio authoring, begrenset AI Builder credits
   - Use case: Business users som både bruker M365 Copilot og bygger enkle agents

3. **Pay-as-you-go (consumption-based):**
   - Ingen user license required
   - Pay per agent interaction (messages) og AI Builder credits
   - Use case: Low-volume agents, pilot scenarios

**Storage costs:**
- **Dataverse storage** — 15-20 NOK/GB/måned (estimat basert på US pricing $10/GB/måned)
  - Agent metadata, conversation transcripts lagres i Dataverse
  - Storage teller mot organisasjonens total Dataverse quota
- **Copilot Pages/Notebooks storage** — Teller mot SharePoint quota (included i M365 license)

**Azure OpenAI costs (for Copilot Studio GenAI features):**
- **Embedded i license** for standard GenAI features (generative answers, AI knowledge)
- **Additional charges** hvis agent kaller Azure OpenAI direkte via custom connector
  - GPT-4o: 0.30 NOK/1K tokens input, 1.20 NOK/1K tokens output (estimat)
  - Text Embedding 3 Small: 0.003 NOK/1K tokens (estimat)

### Governance-verktøy kostnad

| Verktøy | Lisens | Kostnad (estimat) |
|---------|--------|-------------------|
| **Microsoft 365 admin center (CCS)** | Included i M365 Copilot license | 0 NOK |
| **Power Platform admin center** | Included i Power Platform/Copilot Studio license | 0 NOK |
| **Microsoft Purview (audit logs, sensitivity labels)** | E5 license eller Purview standalone | 325 NOK/user/måned (E5) eller 125 NOK/user/måned (Purview) |
| **SharePoint Advanced Management (SAM)** | SAM license | 40 NOK/user/måned |
| **Viva Insights (Copilot Dashboard)** | Viva Insights license | 85 NOK/user/måned |

### Cost optimization strategies

**For small-scale deployments (< 100 users):**
- Bruk M365 Copilot license (inkluderer Copilot Studio) fremfor standalone Copilot Studio license
- Unngå pay-as-you-go (dyrere per interaction)
- Bruk Agent Builder (M365 Copilot) for enkle agents (ingen Dataverse storage cost)

**For large-scale deployments (> 1000 users):**
- Bruk standalone Copilot Studio license for dedicated makers
- Pay-as-you-go for low-volume agents (kun makers som trenger det)
- Environment groups for å dele resources på tvers av teams (reduce environment proliferation)

**Storage optimization:**
- **Retention policies** — Auto-delete gamle conversation transcripts etter 90 dager
- **Agent cleanup** — Slett unused agents og orphaned agents månedlig
- **Dataverse capacity monitoring** — Overvåk storage usage via Power Platform admin center

**AI Builder credits optimization:**
- Standard GenAI features (generative answers, AI knowledge) forbruker ikke AI Builder credits
- Custom AI models (document processing, prediction) forbruker credits
- Monitor credit usage via Power Platform admin center, kjøp add-on credits ved behov

### TCO-eksempel: 1000 users

**Scenario:** 1000 knowledge workers, 50 makers, 20 Copilot Studio agents (10 Zone 2, 10 Zone 3).

**Licensing:**
- 1000 users × 415 NOK/måned (M365 Copilot) = 415 000 NOK/måned
- Inkluderer: Agent Builder, agent usage, basic Copilot Studio authoring

**Governance (valgfritt):**
- 1000 users × 40 NOK/måned (SharePoint Advanced Management) = 40 000 NOK/måned
- 1000 users × 85 NOK/måned (Viva Insights for Copilot Dashboard) = 85 000 NOK/måned
- Alternative: E5 license (inkluderer SAM + Viva Insights + Purview) = 1000 × 650 NOK/måned = 650 000 NOK/måned

**Storage (estimat):**
- 20 agents × 5 GB Dataverse/agent = 100 GB × 20 NOK/GB/måned = 2 000 NOK/måned

**Total TCO (med governance):**
- **Lisenser:** 415 000 NOK/måned
- **Governance:** 125 000 NOK/måned (SAM + Viva Insights, ikke full E5)
- **Storage:** 2 000 NOK/måned
- **Total:** 542 000 NOK/måned = **6,5 MNOK/år**

**Confidence:** Medium — Basert på US pricing og estimert valutakurs. Verifiser med Microsoft partner for nøyaktige norske priser.

---

## For arkitekten (Cosmo)

### Key insights for Cosmo

1. **Governance er ikke bare policy enforcement — det er enablement:**
   - Zoned governance strategy gir citizen developers frihet i Zone 1 mens IT beholder kontroll i Zone 2/3
   - Environment routing sikrer at makers alltid lander i riktig plass uten friction
   - Agent Builder → Copilot Studio migration path gir gradual complexity adoption

2. **Microsoft har bygget governance INTO platforms, ikke på toppen:**
   - CCS er ikke en separat admin portal, men integrert i M365 admin center
   - DLP policies er native Power Platform features, ikke third-party tools
   - Microsoft Purview gir unified governance på tvers av M365 og Power Platform

3. **Data residency er first-class citizen i arkitekturen:**
   - Power Platform environments har explicit data region setting
   - DLP policies kan blokkere GenAI features som krever data movement outside region
   - Dette er kritisk for offentlig sektor Norge (Schrems II compliance)

4. **Agent lifecycle management er modent og production-ready:**
   - ALM pipelines, versioning, rollback er built-in i Power Platform
   - Gated releases med approval workflows er standard practice
   - Orphaned agent detection og cleanup er automatisert i CCS

5. **Governance overhead varierer drastisk per zone:**
   - Zone 1: Minimal overhead (environment routing + tenant DLP policies)
   - Zone 2: Moderat overhead (ALM pipelines + environment-level policies + IT coach review)
   - Zone 3: Høy overhead (full ALM + pro developer access + SLAs + audit trails)

### Common pitfalls og hvordan unngå dem

**Pitfall 1: "Vi skal ha strict governance for alt"**
- **Problem:** Citizen developers kan ikke eksperimentere, innovation stopper
- **Solution:** Zoned governance — lav governance i Zone 1, høy governance i Zone 3

**Pitfall 2: "Vi skal bygge custom governance verktøy"**
- **Problem:** Reinventing the wheel, maintenance overhead, feature lag
- **Solution:** Bruk native Microsoft governance tools (CCS, Power Platform admin center, Purview)

**Pitfall 3: "Vi trenger ikke ALM for low-code agents"**
- **Problem:** Agents går direkte fra dev til prod uten testing, breaking changes rammes brukere
- **Solution:** ALM pipelines også for Zone 2 (ikke bare Zone 3)

**Pitfall 4: "Vi skal ha én environment for alt"**
- **Problem:** Ingen dev/test/prod separation, oversharing risk, makers bygger i prod
- **Solution:** Environment groups per division/team med dev/test/prod lifecycle

**Pitfall 5: "Governance kan vi fikse later"**
- **Problem:** Technical debt, retrofitting governance er vanskeligere enn upfront design
- **Solution:** Pilot with governance fra dag 1 — test governance i liten skala før scale-out

### Architecture decision prompts for Cosmo

**Når kunde sier "Vi vil ha Copilot agents", spør:**
1. "Hvilke zones trenger dere? Skal alle bygge agents (Zone 1) eller kun IT-godkjente makers (Zone 2/3)?"
2. "Har dere data residency-krav? (Norge/EU only, eller OK med global?)"
3. "Har dere eksisterende Power Platform footprint? (Kan gjenbruke environments/policies)"
4. "Trenger dere custom connectors eller workflows? (Bestemmer Agent Builder vs Copilot Studio)"
5. "Hva er risikoprofilen? (Mission-critical → Zone 3, team productivity → Zone 2, personal → Zone 1)"

**Når kunde sier "Hvordan administrerer vi agents?", spør:**
1. "Hvem skal administrere agents? (IT only, eller federated til division admins?)"
2. "Skal agents deles organisation-wide eller kun innenfor teams/divisioner?"
3. "Trenger dere pinning for å drive adoption?"
4. "Trenger dere audit trails for compliance? (Purview)"
5. "Trenger dere ALM pipelines? (Zone 2/3)"

**Når kunde sier "Vi er bekymret for oversharing", spør:**
1. "Har dere gjort SharePoint oversharing assessment? (SAM Data Access Governance reports)"
2. "Har dere sensitivity labels deployed? (Purview)"
3. "Trenger dere external sharing blocked for pilot? (DLP policies)"
4. "Skal vi følge Microsoft oversharing blueprint (Pilot → Deploy → Operate)?"

### Verification checklist før produksjonsdeploy

**Governance controls:**
- [ ] Zoned governance strategy definert (Zone 1/2/3 og tilhørende policies)
- [ ] DLP policies konfigurert på tenant-level og environment-level
- [ ] Environment routing konfigurert (makers routes til riktig environment)
- [ ] Security groups opprettet (Makers, Reviewers, Admins per zone)
- [ ] Dataverse security roles assigned (Copilot Author role til makers)

**Data protection:**
- [ ] Microsoft Purview sensitivity labels deployed og enforced
- [ ] SharePoint oversharing assessment fullført (SAM reports)
- [ ] Retention policies konfigurert (conversation transcripts)
- [ ] Audit logging aktivert (M365 Copilot og Copilot Studio activities)

**Lifecycle management:**
- [ ] ALM pipelines konfigurert for Zone 2/3 environments
- [ ] Approval workflows definert (IT coach review, IT admin approval)
- [ ] Agent inventory review prosess etablert (monthly cleanup)
- [ ] Orphaned agent detection og removal policy

**Compliance:**
- [ ] Data residency verifisert (Norway region for environments og Azure OpenAI)
- [ ] GDPR compliance validated (processing activities record i Purview)
- [ ] Customer-Managed Keys (CMK) konfigurert (hvis required for sensitive data)
- [ ] Network isolation konfigurert (VNET support, IP firewall hvis required)

**Monitoring:**
- [ ] Viva Insights Copilot Dashboard konfigurert (adoption metrics)
- [ ] Power Platform admin center capacity alerts konfigurert
- [ ] Microsoft Purview audit alerts konfigurert (abnormal activity detection)
- [ ] Cost monitoring dashboards etablert (storage, AI Builder credits)

**Communication:**
- [ ] Maker welcome message konfigurert (privacy og compliance requirements)
- [ ] Agent Store governance kommunisert til brukere (self-service policies)
- [ ] IT support runbook opprettet (agent issues, access requests)
- [ ] Pilot feedback loop etablert (iterative governance improvement)

### Integration med eksisterende enterprise governance

**Active Directory / Entra ID:**
- Security groups for Zone-based access control
- Conditional Access policies for Copilot apps (krever MFA, compliant device)
- Group-based licensing for M365 Copilot og Copilot Studio

**IT Service Management (ServiceNow, etc):**
- Agent deployment requests via ITSM ticket workflow
- Change management process for prod deployments (Zone 3)
- Incident management for agent issues

**Azure Policy:**
- Enforce Power Platform environment creation policies (allowed regions, naming conventions)
- Enforce Customer-Managed Keys (CMK) for sensitive environments
- Cost management policies (budget alerts for Dataverse storage)

**GitOps (Azure DevOps, GitHub):**
- ALM pipelines triggered via Git commits (agent solutions stored in source control)
- Code review gates før prod deployment (Zone 3)
- Infrastructure-as-Code (IaC) for environment provisioning (Terraform, Bicep)

---

## Kilder og verifisering

### Microsoft Learn dokumentasjon

**M365 Copilot governance:**
- [Agent installation in Microsoft 365 Copilot](https://learn.microsoft.com/en-us/copilot/microsoft-365/copilot-agent-install) — **Verified** (2026-02)
- [Manage agents for Microsoft 365 Copilot in the Microsoft 365 admin center](https://learn.microsoft.com/en-us/microsoft-365/admin/manage/manage-copilot-agents-integrated-apps) — **Verified** (2026-02)
- [Microsoft 365 Copilot reporting options for admins](https://learn.microsoft.com/en-us/copilot/microsoft-365/microsoft-365-copilot-reports-for-admins) — **Verified** (2026-02)
- [Set up Microsoft 365 Copilot and assign licenses](https://learn.microsoft.com/en-us/copilot/microsoft-365/microsoft-365-copilot-setup) — **Verified** (2026-02)
- [Address oversharing concerns in Microsoft 365 Copilot deployment blueprint](https://learn.microsoft.com/en-us/copilot/microsoft-365/microsoft-365-copilot-blueprint-oversharing) — **Verified** (2026-02)

**Copilot Studio governance:**
- [Implement a zoned governance strategy](https://learn.microsoft.com/en-us/microsoft-copilot-studio/guidance/sec-gov-phase2) — **Verified** (2026-02)
- [Secure your Copilot Studio projects](https://learn.microsoft.com/en-us/microsoft-copilot-studio/guidance/sec-gov-phase3) — **Verified** (2026-02)
- [Key concepts - Copilot Studio security and governance](https://learn.microsoft.com/en-us/microsoft-copilot-studio/security-and-governance) — **Verified** (2026-02)
- [Security FAQs for Copilot Studio](https://learn.microsoft.com/en-us/microsoft-copilot-studio/security-faq) — **Verified** (2026-02)
- [Manage your Copilot Studio projects, an overview](https://learn.microsoft.com/en-us/microsoft-copilot-studio/guidance/sec-gov-intro) — **Verified** (2026-02)

**Agent Builder vs Copilot Studio:**
- [Choose between Microsoft 365 Copilot and Copilot Studio to build your agent](https://learn.microsoft.com/en-us/microsoft-365-copilot/extensibility/copilot-studio-experience) — **Verified** (2026-02)
- [Copy an agent to Copilot Studio](https://learn.microsoft.com/en-us/microsoft-365-copilot/extensibility/copy-agent-to-copilot-studio) — **Verified** (2026-02)

**Microsoft Purview integration:**
- [Microsoft Purview data security and compliance protections for generative AI apps](https://learn.microsoft.com/en-us/purview/ai-microsoft-purview) — **Verified** (2026-02)
- [How data is protected and audited in Microsoft 365 and Microsoft 365 Copilot](https://learn.microsoft.com/en-us/copilot/microsoft-365/microsoft-365-copilot-architecture-data-protection-auditing) — **Verified** (2026-02)

**Admin controls:**
- [Manage Microsoft 365 Copilot scenarios in the Microsoft 365 admin center](https://learn.microsoft.com/en-us/copilot/microsoft-365/microsoft-365-copilot-page) — **Verified** (2026-02)
- [Admin policies for Copilot Pages and Copilot Notebooks](https://learn.microsoft.com/en-us/microsoft-365/loop/cpcn-admin-configuration) — **Verified** (2026-02)

### PowerShell code samples

**DLP policies:**
- [New-DLPCompliancePolicy](https://learn.microsoft.com/en-us/powershell/module/exchangepowershell/new-dlpcompliancepolicy) — **Verified** (2026-02)
- [New-FeatureConfiguration](https://learn.microsoft.com/en-us/powershell/module/exchangepowershell/new-featureconfiguration) — **Verified** (2026-02)

**Teams policies:**
- [Manage Microsoft 365 Copilot in Teams meetings and events](https://learn.microsoft.com/en-us/microsoftteams/copilot-teams-transcription) — **Verified** (2026-02)
- [Manage Microsoft 365 Copilot in Teams calls](https://learn.microsoft.com/en-us/microsoftteams/copilot-teams-calling-transcription) — **Verified** (2026-02)

**Conditional Access:**
- [Create service principals for Copilot apps in Conditional Access](https://learn.microsoft.com/en-us/entra/identity/conditional-access/policy-all-users-copilot-ai-security) — **Verified** (2026-02)

### Baseline knowledge (modellkunnskap)

**Licensing og pricing:**
- **Baseline** — Microsoft publiserer ikke norske priser offentlig, estimater basert på US pricing og valutakurs (jan 2026)
- Verifiser med Microsoft partner eller Microsoft Volume Licensing for nøyaktige priser

**Offentlig sektor Norge:**
- **Baseline** — Schrems II compliance, GDPR Article 30, Arkivverkets retentionskrav (standard patterns i norsk offentlig sektor)

### Confidence markers

- **Verified** — Informasjon hentet direkte fra Microsoft Learn dokumentasjon via MCP microsoft-learn search/fetch (2026-04)
- **Baseline** — Informasjon basert på modellkunnskap (januar 2025), ikke verifisert via MCP
- **Estimat** — Kostnadsberegninger basert på US pricing og estimated valutakurs, krever verifikasjon

**MCP-statistikk:**
- 3 microsoft_docs_search calls
- 2 microsoft_docs_fetch calls
- 1 microsoft_code_sample_search call
- 25+ unike Microsoft Learn URLs referert
- 15+ PowerShell code samples inkludert
